Enacts the metropolitan transportation authority pledge to customers.
TITLE OF BILL: An act to amend the public authorities law, in relation to enacting the metropolitan transportation authority rider's bill of rights
PURPOSE OR GENERAL IDEA OF BILL: This bill would require that the Metropolitan Transit Authority provide the public with a consumer bill of rights; this ensures that riders are provided with more information and that their interests in utilizing the public transport system are protected.
SUMMARY OF SPECIFIC PROVISIONS: This bill amends the Public Authorities Law by adding a new section, 1266-j, which implements the Metropolitan Transit Authority Rider's Bill of Rights.
JUSTIFICATION: While the services and limitations of the Metropolitan Transit Authority have a large and significant effect on the day-to-day lives of millions of New Yorkers, the public has relatively little effect on MTA's decision making process. In addition, the public has relatively little knowledge of their rights as riders and while MTA has a method for submitting grievances, this system needs to be modernized to ensure that riders have an effective way of communicating with MTA to address areas of improvement. This bill is a step in the right direction in ensuring that our vibrant transit system remains reliable, safe, fast and clean.
PRIOR LEGISLATIVE HISTORY: 2011-12: S.5506 - Referred to Transportation
FISCAL IMPLICATIONS: None to the state.
EFFECTIVE DATE: This act shall take effect immediately.
STATE OF NEW YORK ________________________________________________________________________ 1240--A 2013-2014 Regular Sessions IN SENATE (PREFILED) January 9, 2013 ___________Introduced by Sen. PERKINS -- read twice and ordered printed, and when printed to be committed to the Committee on Transportation -- commit- tee discharged, bill amended, ordered reprinted as amended and recom- mitted to said committee AN ACT to amend the public authorities law, in relation to enacting the metropolitan transportation authority rider's bill of rights THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM- BLY, DO ENACT AS FOLLOWS: Section 1. The public authorities law is amended by adding a new section 1266-j to read as follows: S 1266-J. METROPOLITAN TRANSPORTATION AUTHORITY RIDER'S BILL OF RIGHTS. 1. ALL USERS OF THE MASS TRANSIT FACILITIES OF THE METROPOLITAN TRANSPORTATION AUTHORITY SHALL HAVE: (A) THE RIGHT TO SAFE, RELIABLE, AND CLEAN TRANSIT FACILITIES, INCLUD- ING TRAINS, BUSES, SUBWAY CARS, COMMUTER RAIL COACHES, TRANSIT STATIONS AND OTHER PASSENGER FACILITIES; (B) THE RIGHT TO HAVE EMPLOYEES OF THE METROPOLITAN TRANSPORTATION AUTHORITY AVAILABLE AT MULTI-TRAIN OR MULTI-BUS STATIONS OR STOPS TO PROVIDE INFORMATION AND RESPOND TO EMERGENCIES; (C) THE RIGHT TO BE TREATED COURTEOUSLY, AND WITH DIGNITY AND RESPECT, FROM ALL EMPLOYEES OF THE METROPOLITAN TRANSPORTATION AUTHORITY; (D) THE RIGHT TO REASONABLE EXPECTATIONS THAT TRAINS, BUSES, SUBWAYS OPERATED BY THE METROPOLITAN TRANSPORTATION AUTHORITY WILL OPERATE ON TIME. IF A TRAIN, BUS, SUBWAY OR COMMUTER RAIL COACH IS SIGNIFICANTLY DELAYED, UPDATED SERVICE INFORMATION WILL BE MADE AVAILABLE VIA INTER- NET, EMAIL OR TEXT MESSAGE TO MASS TRANSIT USERS, PUBLIC ADDRESS ANNOUNCEMENTS ON SUBWAY PLATFORMS, AND ELECTRONIC MESSAGE BOARDS ON STATIONS OR PLATFORMS;EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets [ ] is old law to be omitted. LBD03078-03-3 S. 1240--A 2
(E) THE RIGHT TO CLEAR, INTELLIGIBLE AND TIMELY ANNOUNCEMENTS ON TRAINS, BUSES, SUBWAYS, COMMUTER RAIL COACHES, AND IN STATIONS AND PLAT- FORMS; (F) THE RIGHT TO BE KEPT INFORMED OF METROPOLITAN TRANSPORTATION AUTHORITY ACTIONS OR DECISIONS THAT WILL HAVE A SUBSTANTIAL IMPACT OF THE FREQUENCY, SAFETY OR RELIABILITY OF AUTHORITY FACILITIES; (G) THE RIGHT TO A SIMPLE, DIRECT AND TRANSPARENT PROCESS TO ALLOW RIDERS TO COMMUNICATE THEIR CONCERNS, PROBLEMS OR COMPLAINTS TO THE METROPOLITAN TRANSPORTATION AUTHORITY. INFORMATION REGARDING THIS PROC- ESS SHALL BE PROMINENTLY DISPLAYED IN ALL FACILITIES OF THE AUTHORITY, INCLUDING ITS TRAINS, BUSES, SUBWAYS, COMMUTER RAIL COACHES AND STATIONS. 2. THE AUTHORITY SHALL ENSURE THAT THE MASS TRANSIT USERS AND THE GENERAL PUBLIC ARE FULLY INFORMED AND MADE AWARE OF THE BILL OF RIGHTS, INCLUDING PROMINENTLY DISPLAYING OR POSTING THE BILL OF RIGHTS ON TRAINS, BUSES, SUBWAYS, COMMUTER RAIL COACHES AND STATIONS OPERATED BY THE AUTHORITY. THE BILL OF RIGHTS SHALL BE WRITTEN IN ENGLISH, SPANISH AND SUCH OTHER LANGUAGES AS THE AUTHORITY DEEMS NECESSARY AND APPROPRI- ATE. S 2. This act shall take effect immediately.